MetaOye Specialists in development, design and hosting of custom websites, web and mobile apps for startups worldwide from concept to launch and beyond.
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Managed IT services is a cost-effective way to manage your IT infrastructure and software by outsourcing key IT operations and avoiding hiring full-time IT staff.
One Team for All Your IT Tasks
An MSP for companies with complex and dynamic infrastructures, MetaOye can take care of all your IT components within a range of services from daily monitoring and management to long-term optimization and evolution.
Take a closer look at IT components we manage
We outline a sample set of IT components as it will be individual for each company’s infrastructure and IT assets.
- Desktops
- Laptops
- Mobile devices
- IoT devices
Hardware
- Custom applications
- SaaS applications
- Cloud applications
Software
- Switches
- Routers
- Wireless access points
- Modems
- Hubs
- Servers
Networks
- Databases
- Data warehouses
- Data lakes
- Cloud data storage
Data storage
- Firewalls
- SIEM
- IAM
- Network Security Monitoring tools
- Antivirus
Security tools
- Development and testing environments
- CI/CD pipeline
- Containerization tools
- Dependency management systems
Software development infrastructure
Managed IT Services MetaOye Delivers
We plan a scope of managed IT services individually for each client.
- Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
- IT infrastructure optimization roadmap with tactical solutions to identified problems.
- IT infrastructure cost optimization.
IT infrastructure assessment
- Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
- Reporting on the availability, uptime and response time of every infrastructure node.
- Troubleshooting to maintain the infrastructure productivity.
- Outsourced Network Operations Center (NOC).
IT infrastructure monitoring 24/7
- User administration, regular software configuration and updates.
- Management of servers, network, cloud and on-premises data centers, and cloud services.
- Virtual desktop administration.
- Vulnerability assessment.
- Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
IT infrastructure administration
- L1 help desk – resolution of user issues.
- L2 help desk – resolution of technical issues that don’t require code changes.
- L3 help desk – resolution of technical issues at the code level.
IT help desk
- AWS, Azure and multi-cloud infrastructure management.
- Deployment of cloud infrastructures.
- Applications and data migration to the cloud.
- Cloud monitoring and optimization.
Cloud management
- Application monitoring with a focus on critical metrics, like application availability and response time.
- Application troubleshooting.
- Application modernization (including application re-engineering, re-architecting, redesign).
- Application evolution with continuous delivery of new features and design experiments.
Managed application services
- Deployment of CI/CD pipeline.
- Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
- Implementation of test automation.
- Design of an automated monitoring solution.
Managed DevOps
- Security audits.
- Vulnerability assessment.
- Penetration testing.
- Compliance program planning/assessment.
Managed security
How We Make Our Cooperation Comfortable and Risk-Free
Flexible cooperation models
MetaOye is a full IT service provider – we can take care of all IT operations within your company. Also, we support co-managed cooperation and can share responsibilities with your internal IT infrastructure department or other IT services vendors.
SLA-based service delivery
We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.
A sample KPIs for some of our managed IT services
-
Help desk:
- First response time.
- Customer Satisfaction Score (CSAT).
- Resolution rate.
- Abandonment rate for calls.
-
Cybersecurity:
- Networks/software/devices monitored.
- Incidents detected.
- Incidents resolved.
- Incident response time.
-
Application support:
- Application availability.
- Application change requests implemented.
- Application change requests waiting in backlog.
- Satisfaction of key application stakeholders.
24/7 availability and fast responsiveness
We will be on guard of your infrastructure health round the clock. Commonly, we need max 8 hours to make urgent fixes and 1 day – 2 weeks to deliver new functionality.
Smooth communication
According to your individual preferences, we agree on the best ways and frequency of our communication (tools, level of detail, timing). If your team is non-English-speaking, we are likely to provide a contact person for your language.
Knowledge transfer
When working in the co-managed cooperation mode, we organize the transfer of knowledge to your architects, developers, testers, DevOps engineers, IT support specialists, database administrators, and security administrators..